Engaged Customers in Digital

  • By Joe Wozny
  • 02 May, 2017

Customers are in the Digital Drivers Seat Like Never Before

Engaged Customers in Digital
User Experience, Dwell Time, Long Clicks, Time on Site, Bounce Rate, Conversion Rate, Digital Transformation, RankBrain …
You may notice renewed emphasis on these terms in 2017. The terms are a supporting “cast of characters” used in the digital industry to explain and measure how your current and potential customers interact with your digital channels. The terms and their metrics are important because they let you understand how you well your channels are performing including how your channels rank against your competitors.    
At the heart of what’s driving this focus is an engaged (or not engaged) visitor, their interest in your content, if they find it “easy to digest”, if it matches their search intent and what they do during their visit.    
In this ebook edition of Digital Dollars and Sense the focus is on the “Engaged Customer” and your digital success!  You can read the edition for free   here   .  You can also read articles from the edition in the   Blog section   of this site.  
Spring Edition Cover of Digital Dollars and Sense
Spring 2017 Edition of Digital Dollars and Sense

Index

By Alex Wozny 17 May, 2017

From Google’s reliance on artificial intelligence to the much-awaited Google Penguin, the SEO landscape has seen a lot of developments. Our perspective of the top trends and shifts include:

By Joe Wozny 16 May, 2017

Chatbots. We’ve all heard of them. But if you are like most busy people, we’ve given little thought to them. According to Microsoft’s CEO Satya Nadella “Bots are the new Apps”. And cases for where bots are starting to be used “effectively” to make online interactions easier for customers, are appearing.

By Cheryl Kenny 16 May, 2017

Instagram Stories ads are now available to all businesses looking to reach the 150 million people who use Stories daily.

By Joe Wozny 02 May, 2017
User Experience, Dwell Time, Long Clicks, Time on Site, Bounce Rate, Conversion Rate, Digital Transformation, RankBrain …
By Joe Wozny 27 Apr, 2017

Over the past year the SEO industry is observing a change in how pages are ranked by Google’s core algorithm (including Google’s RankBrain machine learning elements). It appears that pages which have high visitor engagement are rewarded with higher search rankings.  

By Joe Wozny 27 Apr, 2017

For business people, it’s important to keep up with the latest news and changes on LinkedIn. It’s one of the premier business social networks to share knowledge, connect with business colleagues and clients, develop new business opportunities and more. LinkedIn updated their desktop layout in January 2017 … and now after a few months of member input, the feature changes appear to be permanent and will soon apply to all accounts.

By Joe Wozny 27 Apr, 2017

Imagine having access to a large plethora of actual data on how visitors react to landing pages? This information could save you time and contribute value for your digital marketing conversion activities.

By Joe Wozny 27 Apr, 2017
Digital transformation and it’s impact on marketing and sales in your business is important.   This article, (and these practical 3 Steps) share practical methods of supporting digital transformation by creating a “marketing value loop” for your company.
By Joe Wozny 03 Mar, 2017
Are you getting a measurable ROI for from your dollars spent on digital marketing? Well, as reported on Entrepreneur, there's companies in 5 industries are reporting returns of at least $5 in revenue for every $1 spent on digital marketing (March 2017). Incredible and fantastic!
By Joe Wozny 14 Feb, 2017

The Internet has forever changed how retail businesses operate and how consumers shop. I enjoyed this infograph and wanted to share it with you since the stats are well researched and the impact offline to retail is quite astounding. Looking forward to new advertising tools that will allow retailers to track instore visits from an ad click as discussed in the Spring edition of Digital Dollars and Sense . Full credits to the infograph’s publisher and creators are provided below.

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